PRODUCTS

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Return Policy

The items we sell may be returned for a refund within 30 days of date of purchase if the item is in new condition with all original packing material. Customer must obtain a RETURN AUTHORIZATION NUMBER prior to shipping anything back. Items returned without a return authorization number will not be accepted.

Items are subject to either a 15% re-stocking fee to cover our costs or the customer may have a store credit for 100% of the original purchase price minus shipping costs.

FOR COPY RIGHT REASONS, VIDEO TAPES, BOOKS AND ALL SOFTWARE MAY NOT BE RETURNED. If they are defective they will be replaced.

Customer pays ALL shipping charges on returns.

Individuals registered for a seminar are eligible for a 95% refund if they contact us in writing ten business days before the event. Police departments and other agencies should refer to their specific contracts for their cancellation policy.


Privacy Policy

Palestra Group does not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide products or services you've requested, when we have your permission, or under the following circumstances:

  • We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.

  • We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Palestra Group's terms of use, or as otherwise required by law.

We reserve the right to send you certain communications relating to the Palestra Group service, such as service announcements, administrative messages and the Palestra Group Newsletter, that are considered part of your Palestra Group account.

Palestra Group automatically receives and records information from your computer and browser, including your IP address, Palestra Group cookie information, software and hardware attributes, and the page you request.


CONFIDENTIALITY AND SECURITY

We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you.


CHANGES TO THIS PRIVACY POLICY

Palestra Group may update this policy. We may notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your Palestra Group account or by placing a prominent notice on our site.